Refund policy
Return and Refund Policy
At mrahul.store, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or unsuitable product, you may request a return within 7 days of delivery.
Eligibility for Returns
To be eligible for a return:
• The product must be unused, unworn, unwashed, and in its original condition.
• The original packaging, tags, invoice, and included accessories must be returned with the product.
• The return request must be submitted within 7 days of delivery.
• Products damaged after delivery because of misuse, negligence, or improper handling may not be accepted.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery through the contact details or contact form available on our website.
Please provide your order number and clear photos of the product, packaging, and shipping label. We may also request an unboxing video or additional information to verify the issue.
After verification, we will arrange a replacement or refund. If the issue was caused by us, we will cover the applicable return shipping charges.
Change-of-Mind Returns
If you change your mind or order the wrong product, you may request a return within 7 days of delivery, provided the product is unused, undamaged, and in resalable condition.
For change-of-mind returns, return shipping charges may be paid by the customer or deducted from the refund amount.
Non-Returnable Products
The following products cannot be returned unless they are damaged, defective, or incorrectly delivered:
• Products that have been used, worn, washed, altered, or damaged after delivery
• Products without their original packaging, tags, invoice, or accessories
• Personalised or customised products
• Perishable products
• Clearance or final-sale products where the non-returnable condition was mentioned at the time of purchase
Exchanges
Exchanges are subject to product availability. If the requested replacement product is unavailable, we will process a refund according to this policy.
Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed within 5–7 business days after approval. The refund will be sent to the original payment method used for the purchase.
For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.
Original shipping charges are non-refundable unless the product was damaged, defective, incorrectly delivered, or the return was caused by an error on our part.
How to Request a Return
To request a return, contact us using the contact details or contact form available on mrahul.store. Please provide:
• Your order number
• The reason for the return
• Clear photos of the product, if applicable
• Any other information required to verify the request
After your return request is approved, we will provide the return instructions. Please do not send a product